Welcome to the VARELLO SUPPLY LLC FAQ page. If you cannot find the information you need, please feel free to contact us via our customer service email.
- What products do you sell?
We primarily offer home décor and related lifestyle products, dedicated to providing items that combine practicality with aesthetic appeal for your home.
- Where do you ship?
Currently, we only ship within the United States.
We do not offer international shipping outside of the U.S. at this time.
- How long does it take to process an order?
Typically, orders are processed and handed over to the carrier within 1–3 business days.
Weekends and U.S. federal holidays are generally not included in the order processing time.
- How long does shipping take?
Once shipped, standard delivery within the U.S. usually takes about 3–7 business days.
Actual delivery times may be affected by weather, holidays, carrier operations, and other uncontrollable factors.
- Can I track my order?
Yes. If tracking information is available, we will provide it to you using the contact details you supplied when placing the order.
You can use the tracking number to check the status of your shipment.
- Can I cancel my order?
If your order has not yet entered the processing or shipping stage, please contact us as soon as possible, and we will do our best to assist you based on the order’s current status.
If the order has already been shipped, it may need to be handled in accordance with our refund and return policy.
- Do you offer refunds?
Yes.
Unless otherwise required by applicable law, customers may contact us to request a refund within 14 days of receiving their items.
To request a refund, please email:
support@varellosupply.com
Please include your order number and the reason for the refund in your email.
- What if the items I receive are missing, damaged, or defective?
If any items in your order are missing, damaged, or defective, please contact us as soon as possible.
Please provide your order number, details about the item(s), and photos (if applicable). We will verify the situation and provide a replacement, refund, or other appropriate solution based on the specific circumstances.
- How do I contact customer service? You can contact us via:
Phone: 808-998-6832
Email: support@varellosupply.com
- Is payment secure?
Yes.
All online payments are processed through secure third-party payment service providers and are protected in accordance with applicable payment security standards.
We do not store full credit card numbers or CVV security codes on our own servers.
- Do you sell my personal information?
No.
We do not sell your personal information.
We may share necessary information with relevant service providers—such as payment processors, logistics providers, and order fulfillment services—only when required to complete orders and provide services.
- Can I request the deletion of my personal information?
Depending on the privacy laws applicable in your state, you may have rights regarding the access, correction, or deletion of your personal information.
To submit a data request, please contact us via email.
- Do you offer international shipping?
Not at this time.
VARELLO SUPPLY LLC currently only ships within the United States.
- What if I have other questions?
If you cannot find the answer to your question on this page, please feel free to contact our customer service team.
We will do our best to help you resolve any issues.