VARELLO SUPPLY LLC is committed to providing a reliable shopping experience. If you encounter any issues with the items you received, please contact us in accordance with the refund and return policy outlined below.
- 14-Day Refund Policy
Unless otherwise required by applicable law, you may contact us to request a refund within 14 days of receiving your items.
Refund requests made after the 14-day period may not be accepted, unless required by applicable law or if the items have quality issues or defects.
To request a refund, please contact us within the 14-day window via:
Email: support@varellosupply.com
Phone: 808-998-6832
Please provide your order number and the reason for the refund request.
- Missing, Damaged, or Defective Items
Please contact us promptly if your order involves any of the following situations:
Missing items;
Items received do not match the order;
Items damaged during shipping;
Items with manufacturing defects or other obvious quality issues.
To help us process your request quickly, please provide:
Order number;
Item name;
Detailed description of the issue;
Clear photos of the item and its packaging.
After verifying the situation, we may offer a refund, a replacement, or another reasonable solution depending on the circumstances.
- Return Requirements
If a return applies to your order, we will provide you with return instructions after confirming your refund or return request.
Please do not send items back without our prior confirmation.
When returning items, please keep the item, its original packaging, accessories, and related materials in their original condition as much as possible.
- Refund Processing
Once a refund is approved, we will typically process it using the original payment method.
The actual time it takes for funds to appear in your account may depend on the processing times of your bank, credit card company, or other payment service provider.
We have no control over the specific processing times of third-party financial institutions.
- Handling Missing Items
If you discover that the quantity of items received is insufficient or that items are missing from your order, please contact us promptly.
Please provide your order number and details regarding the items actually received. After verifying the order and delivery status, we will arrange to ship the missing items or provide a refund, depending on the specific circumstances. 6. Items Damaged During Shipping
If you receive an item that is visibly damaged during shipping, please contact us as soon as possible and provide photos of the item and its outer packaging.
We will assist you with a refund, replacement, or other appropriate solution based on the specific circumstances.
- Refunds Do Not Affect Statutory Consumer Rights
This refund and return policy does not limit or exclude any non-waivable rights consumers may have under applicable law.
If applicable law provides additional consumer protections regarding refunds, returns, or defective items, we will comply with those laws.
- Contact Us
If you have any questions regarding refunds, returns, or product issues, please contact us:
Address: 4017 Carisbrook Dr, Union City, GA 30291-7126
Phone: 808-998-6832
Email: support@varellosupply.com
We appreciate your understanding and support, and we will do our best to process your refund and after-sales requests in a timely manner.